top of page

Last updated: 27 August 2026

We do our best to provide excellent service, even after you've received your order.

At CONSOLD, we test our consoles, controllers and accessories before they are sent to you. We've kept our returns and warranty policy straightforward and easy to understand.

Our Return Policy

If you change your mind about an online purchase, you may request a return within 7 days of receiving your order.

You do not need to provide a reason for a qualifying change-of-mind return.

The product must be returned to CONSOLD in a suitable condition and securely packaged.

The direct cost of returning the product may be your responsibility.

Certain products or circumstances may be excluded from the 7-day cooling-off period by law.

Changed Your Mind?

If your product is working correctly but you simply no longer want it, you may request a return within the applicable 7-day period.

CONSOLD may inspect the product when it is returned.

We do not charge an additional restocking fee for a qualifying 7-day cancellation.

Faulty Products

All products are tested before being dispatched.

If you believe your product is faulty, please contact us as soon as possible.

Depending on the circumstances, we may ask you to:

  • Explain the problem.

  • Provide photos or a video showing the problem.

  • Return the product to us for inspection and testing.

We test returned products to determine whether the reported fault exists.

If the product is confirmed to be genuinely defective, the available solution may be a repair, replacement or refund, depending on the circumstances.

Certain statutory protections for defective products may apply for up to 6 months after delivery.

What Isn't Covered?

Damage caused by the customer may not qualify as a product defect.

This includes, but is not limited to:

  • Dropping or knocking the product

  • Physical damage

  • Liquid or water damage

  • Damaged HDMI, USB, power or other ports

  • Unauthorised repairs

  • Modification or tampering

  • Incorrect installation or use

  • Damage caused by a power surge or other external electrical event

  • Damage caused after delivery

We will assess each reported problem based on the condition of the product and the circumstances surrounding the fault.

Pre-Owned Products

Some products sold by CONSOLD may be pre-owned or refurbished.

This will be clearly stated on the product listing.

Pre-owned products may have normal signs of previous use, including:

  • Scratches

  • Marks

  • Dents

  • Cosmetic wear

Where we are aware of significant cosmetic damage, we will make reasonable efforts to disclose it in the product listing.

Please read the product description and view the photographs carefully before purchasing.

A cosmetic imperfection that was clearly disclosed in the product listing is not considered a fault simply because the customer was expecting the product to look new.

Controllers & Accessories

Controllers and accessories are tested before being dispatched.

We recommend that you test these items as soon as you receive your order.

If you experience a problem, contact us as soon as possible and provide details of the issue.

We may request a video or other information and may need the item returned for testing.

Your applicable legal rights regarding defective products are not removed by this policy.

Returning Your Product

When returning a product:

  • Include your order number or proof of purchase.

  • Include all relevant items supplied with the product.

  • Package the product securely.

  • Use suitable protective packaging to prevent damage during transport.

If you no longer have the original packaging, contact us before returning the product so we can advise you on suitable packaging.

Products damaged because they were not packaged properly may be treated differently from products that were already damaged or defective.

How to Request a Return

Step 1: Contact CONSOLD.

Step 2: Provide your order number and explain why you would like to return the product.

Step 3: We may request photos or videos to help us understand the issue.

Step 4: If the product needs to be returned, we will provide you with return instructions.

Please do not send a product back without contacting CONSOLD first.

Important

CONSOLD tests products before dispatch. However, our testing process does not remove or limit any rights you may have under South African law.

If a legal requirement provides you with a greater right than the terms of this policy, that legal requirement will apply.

bottom of page