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Last updated: 11 September 2026

At CONSOLD, we respect your privacy and take reasonable steps to protect the personal information you provide to us.

We've kept our Privacy Policy straightforward and easy to understand so you know what information we collect, why we use it and how we handle it.

What Information We Collect

When you use the CONSOLD website or place an order, we may collect information such as:

  • Your name

  • Contact details, such as your email address and telephone number

  • Delivery address

  • Billing information

  • Order and purchase information

  • Information you provide when contacting us

  • Information about how you use our website

We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service and improving our services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange delivery of your products.

  • Process payments through our payment providers.

  • Communicate with you about your order.

  • Respond to questions, enquiries or support requests.

  • Process returns, refunds or warranty-related requests.

  • Maintain the security and functionality of our website.

  • Improve our website, products and services.

  • Comply with applicable legal requirements.

We will not use your personal information for purposes that are incompatible with the reason it was collected, unless permitted or required by law.

Payment Information

When you make a payment through the CONSOLD website, your payment may be processed by a third-party payment provider.

CONSOLD does not need to store your full payment card details when payment is processed through a third-party payment provider.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

Sharing Your Information

We may share personal information with trusted service providers where this is necessary to operate our business.

This may include services involved in:

  • Payment processing

  • Order fulfilment

  • Delivery and courier services

  • Website hosting and functionality

  • Customer communication

  • Website analytics, where applicable

We may also disclose information where required by law or where necessary to protect our rights, customers or business.

We do not sell your personal information to third parties.

Cookies

The CONSOLD website may use cookies and similar technologies to help the website function correctly, remember preferences, improve your browsing experience and understand how visitors use the website.

For more information, please see our Cookie Policy.

Third-Party Services

Some services used by the CONSOLD website may be provided by third-party companies.

These services may process information in accordance with their own privacy policies.

CONSOLD does not control the privacy practices of third-party service providers.

How We Protect Your Information

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes and complying with legal or accounting requirements.

Your Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Ask us to delete information where there is no lawful reason for us to keep it.

  • Object to certain uses of your personal information.

  • Withdraw consent where processing is based on consent.

Requests relating to your personal information can be made by contacting CONSOLD.

Children

The CONSOLD website is not intended to knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time.

Changes may be made when we introduce new website features, services or technologies, or when applicable legal requirements change.

The updated version will be published on this page with a revised "Last updated" date.

Important

This Privacy Policy explains generally how CONSOLD handles personal information.

CONSOLD will handle personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act (POPIA).

If a legal requirement provides you with a greater right or protection than the terms of this policy, that legal requirement will apply.

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